FAQ

Guarantee:

We guarantee fresh and beautiful floral arrangements and quality gifts that will make your recipient smile. If you are not completely satisfied with our service, you may always drop us a message for us to improve our services better in the future.

 

 Payment:

 We accept the following Debit cards: 

            

Consumers making purchases must have a valid Debit card. Debit cards may be processed at the time the order is placed.

You may also visit our nearest branch for cash payments, as much as we accept cash-on-delivery provided the delivery address where payment will be made should be the same. Please note that our florist will not process the order without full payment except for cash-on-delivery purchases.

 

Order Changes and Cancellations:

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. For big/ bulk orders, cancellations will only be entertained a week before or until items initially requested are yet to be purchased and prepared. To cancel or change an order that has not been processed, please call  +974 44441424.

Processing Cancellation for Credit Card/Debit Card usually takes 45 days to process as per Banking Policy.

 

Substitution Policy:

Fresh Flowers

At GARDENIA we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement  by considering the overall shape, size, style, and color combinations. In single-variety  arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

 

   Flowers or Chocolate  in a Vase or Container

Sometimes it is necessary to substitute a different style, size or color of a vase or container on flower or chocolate deliveries.

 

Styrofoam, Wood Stand and Souvenir Items

Availability of the Souvenir Items, Styrofoam and Wood Stand may subject to change. All our arrangement are made to order. We required at least 2-3 days to prepare the item.

 

Teddy Bears

Some of our arrangements include a teddy bear. We will make every effort to deliver the style and color of the bear shown, however, we may need to substitute another color or style of bear if the one shown is not available.

 

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as birthdays, anniversaries, and funerals on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

 

Pricing:

Prices shown below product images are the base price for the item. Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.

 

Pricing for Holidays:

Some items increase in price around major holidays. If the price increases for the holiday you will notice the change when you choose a date that is near a major flower holiday. If the price does not go up then the item does not increase in price for the holidays. Please note that price increase are due to our supplier’s increase in sales charge and no further fee is being added in our services.

Service Fees

At Gardenia Flowers, we offer same day flower delivery at no additional charge.

 

Card Messages:

The message that you write in the Card Message field is the exact message that is sent with the gift. 

 

Weather effecting florist delivered products:

Severe weather conditions or other acts of God may cause a delay in the delivery of your order.