Delivery

Flower Delivery Information

If you order online by 5:00 pm in the recipient's time zone (Arabian Standard Time), we can typically deliver the flowers the same day Saturday through Friday, or you may also visit our nearest branch to place your order and we will happily arrange it for you right away. For orders scheduled for delivery, please provide 3-4 hours prior to expected time of delivery for us to process and prepare your floral needs.

 

Delivery Times and Specific Time Request:

Same day deliveries must be received by 3pm AST (Arabia Standard Time), orders received after this time will be delivered the next working day.

We deliver flowers:

8:30 am to 9:30pm Saturday to Thursday

4:30 pm to 9:00pm on Fridays

Please note that we are unable to guarantee delivery at an exact time.

You may request a time frame in the special instruction box when ordering, and we will do our best to deliver within the time frame, but we cannot guarantee delivery except for regular delivery times.

During major flower holidays such as Valentine's Day, and Mother's Day, our florists operate extended hours and will be open until the last customer leaves.

If we are unable to arrange for delivery on an order requested before our shop opens, we may setup delivery a day before, including Birthday and Anniversary orders.

 

Early Deliveries

In the event that a product arrives early, the recipient can enjoy the gift early, but we are unable to offer a discount based on early deliveries .

 

Minimum Delivery

For all Delivery orders within Doha, our minimum spend is 300QR.

While minimum Delivery orders for outside Doha, Dukhan, Al Khor, Lusail, and Cuban is 1,000QR.

Please note that prices during Major Flower Holidays including Valentines, Mother's Day, Eid etc. may change without prior notice.

 

ONE-TIME DELIVERY POLICY

Since our delivery fee is free of charge, please note that we will only deliver once. Should the recipient be not available in the delivery address upon delivery, we reserve the right to request the recipient to pick the items up instead, unless order was mentioned to be left elsewhere by the customer should the recipient be not available.

 

Requests to be Left Elsewhere Aside from the Recipient

Please note that should you wish to leave the arrangement elsewhere (i.e. hotel concierge), Gardenia Flowers will not be held liable for any issues that may arise right after the order has been delivered to the area instructed.

Do kindly consider, however, before leaving instructions, that temperature in Doha during Summer days (May- September) are quite too high especially during afternoon which normally hits from 43-52 degrees Celsius (110-127 degrees Fahrenheit), which can affect the quality of flowers.

 

Recipient May Be Contacted

In most cases, our drivers may contact the recipient to ensure s/he will be home to accept the delivery.

In the event that the gift is meant to be for a "Surprise", please provide an alternate contact person who can help locate the recipient and provide necessary directions.

 

Business Deliveries

For business deliveries, if the recipient is not there, the business is closed, and a delay in the delivery will hence be unavoidable, then the delivery will be attempted the next business day.

Please note: the florist may call the recipient to schedule the delivery.

 

Recipient Requesting Name for Unsigned Gift Item

In the event that the recipient contacts us for the information of the sender, we will need to disclose the first and last name of the sender only, without consent. Should they request for other details such as mailing address or contact information of the customer, we will gladly contact you first and seek approval to disclose the said information through your email. We will give full disclosure of the customer's details if and only if contacted by law enforcement or if a subpoena has been issued

 

Recipient Refusal of Delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.